Welcome to Glayde. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
By using our website, you consent to the data practices described in this policy.
1. Information We Collect
To provide you with the best shopping experience, we may collect the following types of information:
Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
Account Data: Purchase history, product preferences, and communication history with our customer support team.
Technical Data: IP address, browser type, device information, and browsing behavior on our site (collected via standard cookies).
2. Payment Information & Processing
Please note that all payments and transaction fees are securely processed by our third-party payment gateway, HitPay.
Glayde does not directly process, collect, or store your credit card numbers, bank account details, or sensitive financial data on our servers. All financial transactions are encrypted and handled exclusively by HitPay in accordance with their strict security and privacy standards.
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including coordinating shipping and delivery.
To communicate with you regarding your order status, tracking updates, and customer service inquiries.
To send you promotional emails, newsletters, or updates about Glayde (only if you have opted in to receive them).
To improve our website functionality, product offerings, and overall customer experience.
4. How We Share Your Information
Glayde does not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers necessary to operate our business, including:
Payment Processors: HitPay (as detailed in Section 2) to securely handle your transactions.
Shipping & Logistics Partners: Courier services required to deliver your orders to your specified address.
Legal Compliance: When required by law or in response to valid legal requests by public authorities.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though doing so may affect the functionality of certain features on our website.
6. Your Data Rights
You have the right to:
Request access to the personal data we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal and accounting obligations.
Opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Email: hello@glowglayde.com
Address: Kuala Lumpur