Shipping & Returns

Order Processing: All orders are carefully processed and packed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Shipping Courier: We proudly partner with GDEX for all our deliveries to ensure your Glayde products reach you safely and efficiently.
Shipping Rates: We are thrilled to offer free shipping on all orders.
Tracking Your Order: Once your order has been dispatched, you will receive an email notification containing your GDEX tracking number. You can use this number to monitor your delivery status directly on the GDEX tracking portal.
Delivery Times: Delivery typically takes 2 to 5 business days, depending on your location. Please note that delivery times are estimates and may be subject to delays beyond our control, such as courier high-volume periods or weather conditions.

Because we prioritize hygiene and the safety of our customers’ skin, we maintain a strict return policy for all our skincare products.

Eligibility for Returns: We accept returns or exchanges only for products that are unopened, unused, and in their original packaging. Return requests must be initiated within 7 days of receiving your order.
Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the incorrect item, please contact us immediately. Include your order number and clear photos of the issue so we can make it right for you as quickly as possible.
How to Initiate a Return: To start a return, please email our support team at [Insert Contact Email]. If your return is accepted, we will provide you with instructions on how and where to send your package.
Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items, unless the return is due to a defective product or an error on our part.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed through our secure payment gateway, HitPay, and credited back to your original payment method. Please allow a few business days for the funds to reflect in your account.

For any questions regarding your shipment or our return process, please reach out to our team at: